When a business school invites researchers to present unpublished and in-progress work to an internal audience of students and faculty, it reveals something about its intellectual culture. The Jindal Global Business School (JGBS) Brown Bag Series does exactly this. It brings cutting-edge academic inquiry directly into the learning environment, making live research a part of everyday student experience rather than something reserved for journals. One of the presentations in this series engaged with a topic that now sits at the centre of both management scholarship and financial industry practice: "Artificial Intelligence and Value Co-Creation: A Review, Conceptual Framework and Directions for Future Research." For students weighing a financial markets BBA course in Delhi, this kind of institutional seriousness about research signals something important about the quality of education on offer. What is Value Co-Creation with AI? Value co-creation (VCC) is a concept in service and marketing theory that describes how value is not simply produced by a firm and consumed by a customer, it is jointly generated through interaction between the two. In banking, insurance, investment advisory, and wealth management, this logic is especially visible: the quality of the outcome, a suitable financial product, a well-constructed portfolio, a timely insurance claim, depends on continuous exchange between the provider and the client. Artificial intelligence enters this relationship as a third actor. A peer-reviewed study published in the Journal of Service Theory and Practice (Emerald, 2024), the foundational paper behind this Brown Bag presentation, reviewed 108 articles to construct a comprehensive framework …










