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FPM (MDI, Gurgaon)

B.E. (Devi Ahilya University, Indore)

Prof. (Dr.) Sumedha Chauhan

Professor

Email SChauhan@jgu.edu.in
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ORCID ID 0000-0002-1125-8395
Key Expertise E-Commerce, Information Systems, and Digital marketing

FPM (MDI, Gurgaon)

B.E. (Devi Ahilya University, Indore)

Biography

Prof. Sumedha Chauhan is a faculty member in the area of Information Systems & Analytics at Jindal Global Business School, O.P. Jindal Global University. She previously served on the faculty at the Indian Institute of Management (IIM) Rohtak. She holds a doctorate in Management (Information Systems) from the Management Development Institute (MDI), Gurgaon, India.

Prof. Chauhan’s research focuses on e-commerce and the application of artificial intelligence in business, with particular emphasis on user behaviour and human-AI interaction. She has an extensive publication record, with over 50 refereed journal articles, including publications in leading journals such as the European Journal of Information Systems, Information Systems Frontiers, Journal of Business Research, and Communications of the Association for Information Systems. Her work appears in high-quality outlets, including ABDC A* and A, and ABS 4 and 3-ranked journals.

She has received significant global recognition for her scholarly contributions. Prof. Chauhan has been featured in the Stanford–Elsevier list of the world’s top 2% scientists for five consecutive years (2021–2025) and is ranked among the top 0.5% of scholars worldwide by ScholarGPS.

In addition to her research, Prof. Chauhan serves as an Associate Editor for Electronic Commerce Research (ABDC A). She actively contributes to the global academic community and presents her work at premier international conferences such as ICIS and AMCIS.

Growth Strategy for E-Commerce

Data Analytics

IT Strategy

Turning Technologies into Business Transformations

Business Decision Modelling using Spreadsheets

Emerging Technologies and Digital Business

Artificial Intelligence

Gupta, P., Chauhan, S., & Goyal, S. (2026). The Art of Persuasion in Donation Crowdfunding: Exploring the Influence of Linguistic Styles in Fundraisers' Narratives on Multidimensional Altruistic Motivation. AIS Transactions on Human-Computer Interaction. Forthcoming (ABS 2; ABDC A)

Chauhan, S., Goyal, S., Kumar, P., & Motiwalla, L. (2026). Unraveling Digital Temptations: a meta-analysis of online impulse buying behavior. Information Systems Management, 43(1), 45-64. (ABS 2; ABDC B)

Goyal, S., Chauhan, S., & Motiwalla, L. (2026). Examining business students’ intentions to misuse ChatGPT through the lens of deterrence and neutralisation theories. Behaviour & Information Technology, 45 (4), 660-679(ABS 2; ABDC A)

Chauhan, S., Goel, S., & Mukhopadhyay, S. (2025). Understanding AR Adoption: Consumer Motivations, Barriers, and Occupational Differences. Spanish Journal of Marketing – ESIC. https://doi.org/10.1108/SJME-05-2024-0136 Forthcoming (ABS 1; ABDC B)

Nandy, M., Kumar, P., & Chauhan, S. (2025). Unlocking the success of mobile banking: a comprehensive meta-analysis. Journal of Systems and Information Technology, 28(2), 203–224. (ABS 1; ABDC B)

Mukhopadhyay, S., Chauhan, S., Pandey, R., & Jain, S. (2025). The Effectiveness of Omnichannel Strategy: A Meta-analytical Approach. FIIB Business Review, 23197145251343708. (ABS 1; ABDC C)

Gupta, P., & Chauhan, S. (2025). Cultural diversity and users’ trust in e-government platforms: a meta-analytic insight. Transforming Government: People, Process and Policy, 19(3), 556–578. (ABS 2; ABDC B)

Mukhopadhyay, S., Chauhan, S., Paul, M., Bhattacharyya, S., Upadhyay, P., & Sinha, S. K. (2025). Why do few Organizations Succeed while Others Fail? Impact of Organizational Capabilities and Barriers on Digital Government Transformation. Information Systems Frontiers. 27(5), 2213-2231. (ABS 3; ABDC A)

Chauhan, S., & Gupta, P. (2024). Assessing credibility in eWOM: a meta-analysis using the heuristic-systematic model. Journal of Enterprise Information Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JEIM-01-2024-0027 (ABS 2; ABDC A)

Goyal, S., Chauhan, S., Gupta, P., & Motiwalla, L. (2024). Raising funds on crowdfunding platforms: A meta-analysis connecting the platform and fund provider characteristics to funding intention online. Information Systems Management. (ABS 2; ABDC B)

Gupta, P., Zhang, F., Chauhan, S., Goyal, S. Bhardwaj, A., & Gajpal, Y. (2024). Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective. Journal of Enterprise Information Management, 37(3), 959-992. (ABS 2; ABDC A)

Mukhopadhyay, S., Chauhan, S. & Mishra, S. (2024): Consumer Patronage in Omnichannel Retailing and the Moderating Impact of Culture: A MetaSEM Review, Journal of Strategic Marketing, 32(3), 374-390. (ABS 2; ABDC A)

Chauhan, S., & Goyal, S. (2024). A meta-analysis of antecedents and consequences of green trust. Journal of Consumer Marketing, 41(4), 459-473. (ABS 1; ABDC A)

Kumar, P., Chauhan, S., Kumar, S., & Gupta, P. (2024). A Meta-Analysis of Satisfaction in Mobile Banking: A Contextual Examination. International Journal of Bank Marketing, 42(3), 357-388. (ABS 1; ABDC A)

Kumar, P., Chauhan, S., & Jaiswal, M. (2024). Unveiling the Virtual Reality Revolution in Hospitality: Shaping Brand Advocacy with the Moderating Influence of Country Context. AMA Summer Academic Conference, August 16-18, 2024, Boston, United States.

Gupta, P., & Chauhan, S. (2024). Factors influencing trust in e-government services: A meta-analytic review. International Conference on eDemocracy & eGovernment (ICEDEG), June 24-26, 2024, Lucerne, Switzerland.

Chauhan, S., Gajpal, Y., Bhardwaj, B., Kumar, P., Goyal, S., Yang, X., & Bhardwaj, A.K. (2023). Examining Consumers' Behavioral Intentions Towards Online Home Services Applications, Journal of Global Information Management, 31(1), 1-26. (ABS 2; ABDC A)

Goyal, S., Chauhan, S., Gajpal, Y., & Bhardwaj, A.K. (2023). Examining consumers' continuance and sharing intention toward food delivery apps. Journal of Enterprise Information Management, 36(6), 1677-1707. (ABS 2; ABDC A)

Kumar, P., Chauhan, S., Gupta, P. & Jaiswal, M. (2023). A Meta-Analysis of Trust in Mobile Banking: The Moderating Role of cultural dimensions. International Journal of Bank Marketing, 41(6), 1207-1238. (ABS 1; ABDC A)

Gupta, P., Wadhwa, S., & Chauhan, S. (2023). Crossroad of Intellectual Property Rights of Technology Innovators and Human Rights: A Systematic Literature Review. Digital Policy, Regulation and Governance, 25(3), 236-249. (ABS 1; ABDC B)

Bhardwaj, S., Chauhan, S., & Gupta, P. (2023). CEO Succession in Family Firm: An Integrated Framework and Future Research Insights. The Journal of Entrepreneurship, 32(3), 667-699. (ABS 1; ABDC C)

Gupta, P., & Chauhan, S. (2023). Dynamics of corporate governance mechanisms-family firms’ performance relationship-a meta-analytic review. Journal of Business Research, 154, 113299. (ABS 3; ABDC A)

Goyal, S., Chauhan, S., Gupta, P., & Motiwalla, L. F. (2023). A Meta-Analysis of Funder’s intention on Crowdfunding Platforms. The Americas Conference on Information Systems (AMCIS), August 10 – 12, 2023, Panama City, Panama, United States.

Kumar, H., Gupta, P., & Chauhan, S. (2022). Meta-analysis of augmented reality marketing. Marketing Intelligence and Planning, 41(1), 110-123. (ABS 1; ABDC A)

Chauhan, S., Gupta, P., & Goyal, S. (2022). The role of innovation type and country context in diffusion of innovative technologies in organisations–a meta-analytic review. Behaviour & Information Technology, 42(11), 1845-1873. (ABS 2; ABDC A)

Kumar, P., Chauhan, S., & Jaiswal, M. (2022). An innovation resistance theory perspective on home service applications: The moderating role of country context. International Journal of Consumer Studies, 46(6), 2300-2317. (ABS 2; ABDC A)

Mehta, N., Jack, E., Bradley, R., & Chauhan, S. (2022). Complementary and Substitutive Roles of Information Technology in the Relationship between Project Characteristics and Knowledge Integration in Software Teams, Information Systems Management, 40(1), 47-69. (ABS 2; ABDC B)

Mehta, N., Chauhan, S., & Kaur, I. (2022). Extending the story of IS success: A meta-analytic investigation of contingency factors at individual and organisational levels. European Journal of Information Systems, 31(5), 617-640. (ABS 4; ABDC A*)

Chauhan, S., Goyal, S., Gupta, P., Jaiswal, M., & Mehta, N. (2022). An empirical investigation of determinants for adoption of C2C auction marketplaces. International Journal of Business Information Systems, 40(1), 117-136. (ABS 1; ABDC C)

Bizalwan, D.S., Chauhan, S., & Bajaj, G. (2022). ByteIQ: Service Vs. Product or Survival Vs. Democratization? Available at IVEY Case Publishing site and Harvard Case Publishing (with teaching notes).

Gupta, P., Wadhwa, S. & Chauhan, S. (2022). Human Rights Perspective of Intellectual Property Rights of Technology Innovators: A Systematic Literature Review. 5th International Conference on Advanced Research in Management, Business and Finance (ICMBF), October 21-23, 2022, Athens, Greece.

Goyal, S., Hu, C., Chauhan, S., Gupta, P., Bhardwaj, A. K., & Mahindroo, A. (2021). Social commerce: A bibliometric analysis and future research directions. Journal of Global Information Management, 29(6), 1-33. (ABS 2; ABDC A)

Chauhan, S., Kumar, P., & Jaiswal, M. (2021). A Meta-analysis of M-commerce Continuance Intention: Moderating Impact of Culture and User Types. Behaviour & Information Technology, 41(13), 2905-2923. (ABS 2; ABDC A)

Goyal, S., Chauhan, S., & Gupta, P. (2021). Users Response towards Online Doctor Consultation Platforms: SOR Approach. Management Decision, 60(7), 1990-2018. (ABS 2; ABDC B)

Goyal, S., Pillai, A., & Chauhan, S. (2021). E-governance using mobile applications: A case study of India during the COVID-19 pandemic. Australasian Journal of Information Systems, 25, 1-29. (ABS 1; ABDC A)

Chauhan, S., Goyal, S., Bhardwaj, A.K., & Sergi, B.S. (2021). Examining continuance intention in business schools with digital classroom methods during COVID-19: a comparative study of India and Italy. Behaviour & Information Technology. 41(8), 1596-1619. (ABS 2; ABDC A)

Gupta, P., & Chauhan, S. (2021). Firm capabilities and export performance of small firms: A meta-analytical review. European Management Journal, 39(5), 558-576. (ABS 2; ABDC B)

Sarkar, S., Chauhan, S., & Khare, A. (2020). A meta-analysis of antecedents and consequences of trust in mobile commerce. International Journal of Information Management, 50, 286-301. (ABS 2; ABDC A*)

Goyal, S., Chauhan, S., & Mishra, P. (2020). Circular Economy Research: A Bibliometric Analysis (2000-2019) and Future Research Insights. Journal of Cleaner Production, 287, 125011. (ABS 2; ABDC A)

Gupta, P., & Chauhan, S. (2020). Mapping Intellectual Structure and Sustainability Claims of Sharing Economy Research–A Literature Review. Sustainable Production and Consumption, 25, 347-362.

Mehta, N., Chauhan, S., Gupta, P., & Jaiswal, M. (2020). Pursuing Digital Learning Platform Success: A Meta-Analytic Investigation of User and Cultural Contingencies. Communications of the Association for Information Systems, 48(1), 34. (ABS 2; ABDC A)

Gupta, P., Chauhan, S., Paul, J., & Jaiswal, M. (2020). Social entrepreneurship research: A review and future research agenda. Journal of Business Research, 113, 209-229. (ABS 3; ABDC A)

Chauhan, S., Gupta, P., Palvia, S., & Jaiswal, M. (2020). Information Technology Transforming Higher Education: A Meta-Analytic Review. Journal of Information Technology Case and Application Research, 23(1), 3-35. (ABDC C)

Gupta, P., Chauhan, S., & Jaiswal, M. (2019). Classification of smart city research - A descriptive literature review and future research agenda. Information Systems Frontiers, 21(3), 661-685. (ABS 3; ABDC A)

Chauhan, S., Mehta, N., & Goyal S. (2019). A Meta-analysis of factors impacting Adoption of IT in Enterprises. In Enterprise Architecture in the Digital Era (pp. 206-225). Macmillan Publishers.

Goyal, S., Chauhan, S., & Kapoor, A. (2019). Understanding the Challenges in the Research and Innovation Ecosystem in India. In Institute of Scientific Communications Conference (pp. 680-690). Springer, Cham.

Chauhan, S., Gupta, P., Mehta, N., & Goyal, S. (2019). Intention to use and Adoption of IT Innovations in Organizations: A Meta-Analytic Examination of the Moderating Role of Innovation Type and Socio-Economic Context. International Conference on Information Systems (ICIS), December 15-18, 2019, Munich, Germany.

Chauhan, S., Mehta, N. & Gupta, P. (2019). A Meta-Analytic Investigation of Intention to use and Adoption of IT Innovations at Individual Level. 13th Indian Subcontinent Decision Sciences Institute (ISDSI) International Conference, December 27-30, 2019, Bhubaneshwar, India.

Chauhan, S., Mehta, N., & Goyal S. (2019). A Meta-analysis of factors impacting Adoption of IT in Enterprises. Conference on Enterprise Architecture in the Digital Era: Trends, Opportunities and Challenges, May 24-25, 2019, MDI, Gurgaon, India.

Chauhan, S., Gupta, P., & Jaiswal, M. (2018). Factors inhibiting the internet adoption by base of the pyramid in India. Digital Policy, Regulation and Governance, 20(4), 323-336. (ABS 1; ABDC B)

Chauhan, S., Jaiswal, M., Rai, S., Motiwalla, L., & Pipino, L. (2018). Determinants of adoption for open-source office applications: A plural investigation. Information Systems Management, 35(2), 80-97. (ABS 2; ABDC B)

Chauhan, S., Mukhopadhyay, S., & Jaiswal, M. (2018). The adoption of mobile app for B2C transaction in platform marketplace: An empirical examination of key drivers. Journal of Information Technology Case and Application Research, 20(1), 9-22. (ABDC C)

Chauhan, S. & Goyal, S. (2018). Platform ecosystems: the expert opinion. Journal of Information Technology Case and Application Research, 20(2), 86-89. (ABDC C)

Chauhan, S., Jaiswal, M., & Kar, A. K. (2018). The acceptance of electronic voting machines in India: a UTAUT approach. Electronic Government, an International Journal, 14(3), 255-275.

Kaur, I. & Chauhan, S. (2018). IS Success at Organizational Level: A Meta-analysis. The Americas Conference on Information Systems (AMCIS), August 16-18, 2018, New Orleans, Louisiana, United States.

Chauhan, S. (2017). A meta-analysis of the impact of technology on learning effectiveness of elementary students. Computers & Education, 105, 14-30.

Chauhan, S. & Jaiswal, M. (2017). A meta-analysis of e-health applications acceptance: Moderating impact of user types and e-health application types. Journal of Enterprise Information Management, 30(2), 295-319. (ABS 2; ABDC A)

Agarwal, N., Chauhan, S., Kar, A. K., & Goyal, S. (2017). Role of human behaviour attributes in mobile crowd sensing: a systematic literature review. Digital Policy, Regulation and Governance, 19(2), 168-185. (ABS 1; ABDC B)

Agarwal, N., & Chauhan, S. (2017). How do Smart Cities influence Governance?: A Descriptive Literature Review. In Advances in Smart Cities: Smarter People, Governance, and Solutions (pp. 9-22). Taylor & Francis.

Chauhan, S., & Jaiswal, M. (2016). Determinants of acceptance of ERP software training in business schools: Empirical investigation using UTAUT model. International Journal of Management Education, 14(3), 248-262. (ABS 1; ABDC C)

Chauhan, S., Agarwal, N., & Kar, A. K. (2016). Addressing big data challenges in smart cities: a systematic literature review. info, 18(4), 73-90. (ABS 1; ABDC B)

Chauhan, S., & Kaushik, A. (2016). Evaluating citizen acceptance of unique identification number in India: an empirical study. Electronic Government, an International Journal, 12(3), 223-242.

Chauhan, S., Motiwalla, L., & Jaiswal, M. (2016). A Qualitative Study on the Adoption of Open Source Enterprise Applications. Northeast Decision Sciences Institute 2016 Annual Conference, March 31-April 02, 2016, Alexandria, Virginia.

Chauhan, S. & Agarwal, N. (2016). How Smart Cities influence Governance?: A Descriptive Literature Review. International Conference on Smart Cities, January 22, 2016, IIT Delhi, India.

Bharadwaj, S. S., Chauhan, S., & Raman, A. (2015). Impact of knowledge management capabilities on knowledge management effectiveness in Indian organizations. Vikalpa, 40(4), 421-434. (ABS 1)

Chauhan, S. (2015). Acceptance of mobile money by poor citizens of India: Integrating trust into the technology acceptance model. info, 17(3), 58-68. (ABS 1; ABDC B)

Chauhan, S. & Jaiswal, M. (2015). Exploring Factors Affecting Service Quality of ERP on Cloud: A Revelatory Case Study. International Journal of Business Information Systems, 19(1), 87-102. (ABS 1; ABDC C)

Bharadwaj, S. S., Chauhan, S., & Raman, A. (2015). Achieving Business Agility Through Service-Oriented Architecture in Recovering Markets. In Managing in Recovering Markets (pp. 15-26). Springer, New Delhi.

Chauhan, S. (2015). A meta-analysis of e-health acceptance: Moderating impact of user types and e-health technology types. 3rd PAN-IIM World Management Conference, December 16-18, 2015, IIM Indore, India.

Chauhan, S., Rai, S., & Jaiswal, M. (2015). Antecedents of customer satisfaction: A case of online Indian Railway booking system. 8th Indian Subcontinent Decision Sciences Institute (ISDSI) International Conference, January 02-04, 2015, Pune, India.

Chauhan, S. (2014). Evaluating Acceptance of Mobile Money by Poor Citizens in India: An Empirical Study. Communication Policy Research South (CPRsouth) 9, September 10-12, 2014, Johannesburg, South Africa.

Bharadwaj, S. S., Chauhan, S., & Raman, A. (2014). Achieving Business Agility through Service-Oriented Architecture in Recovering Markets. Global Conference on Managing in Recovering Markets (GCMRM), March 05-07, 2014, MDI, Gurgaon, India.

Chauhan, S., Raman, A., & Singh, N. P. (2013). A Comparative Cost Analysis of on Premises IT Infrastructure and Cloud-Based Email Services in an Indian Business School. International Journal of Cloud Applications and Computing, 3(2), 21-34.

Chauhan, S. & Bharadwaj, S.S. (2013). VINSUN Infra Engineering: ERP on premise or on Cloud. Available at IVEY Case Publishing site and Harvard Case Publishing (with teaching notes).

Chauhan, S. & Raman, A. (2012). Costing model for email cloud computing: Case of an Indian Business School. 6th International Conference on Contemporary Business, October 18-20, 2012, IIT Delhi.
Email SChauhan@jgu.edu.in
ORCID ID 0000-0002-1125-8395
Key Expertise E-Commerce, Information Systems, and Digital marketing
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